Refund policy

4. Returns Policy (Defect-Only)

To ensure hygiene and quality standards, Shriaagya maintains a strict Defect-Only Return Policy.

  • No "Change of Mind" Returns: We do not accept returns or cancellations due to a change of mind, change of mood, or personal dislike of the product.
  • Damaged/Defective Items Only: Returns are accepted only if the item received is genuinely damaged, defective, or if the wrong product was sent.
  • Return Shipping Costs: We will cover return shipping costs if the fault lies with us (e.g., damaged/defective item). Please contact us before returning any item.

5. Exchanges

Exchanges are available strictly for defective or damaged products.

  • We do not offer exchanges for change of mind or style preference.
  • If you receive a product that is damaged during shipping or malfunctioning upon arrival, we will exchange it for a fresh piece of the same item (subject to availability).

Unavailable Stock & Refunds: If a replacement for a defective item is unavailable, we will initiate a full refund for the original purchase price, including applicable taxes.

Important Information: To ensure a smooth exchange process for defective items, please return the product in its original packaging with all tags attached. We cannot accept exchanges for items missing original packaging or tags, or that have been worn or washed.

6. Delivery Terms

6.1 Domestic Transit Time (India)

  • Ready Stock: If the product is already available with us, delivery will take 7-10 days.
  • Handloom / Made-to-Order: As our handloom products are prepared by hand with intricate care, the process takes time. For these items, shipping time is 15-20 days.

6.2 International Transit Time

  • International Shipments: Generally, international orders are in transit for 10-25 days, depending upon the destination country and the courier selected.

6.3 Dispatch Time Orders are usually dispatched within 2 business days of payment confirmation (for ready stock). Our store operates Monday-Sunday during standard business hours, except on national holidays.

6.4 Change of Delivery Address We can change the delivery address at any time before the order has been dispatched.

6.5 Delivery Time Exceeded If delivery time exceeds the estimated timeframe, please contact us for investigation.

6.6 Recording Your Parcel Opening (MANDATORY) To smoothen the return process for damaged or defective items, recording a video of yourself opening your parcel is mandatory.

How to Record Your Parcel Opening:

  1. Begin recording before opening the package.
  2. Capture the entire unboxing process, ensuring clear visibility of packaging and item.
  3. Pay close attention to any seals or tamper-evident tape.
  4. Clearly show the item's condition upon full removal from the packaging.

Important Note: Recording your parcel opening is mandatory for processing any claim regarding defects or damage. We will consider your request based on the video evidence provided.

7. Parcels Damaged in Transit

If you find a parcel damaged in transit, please try to refuse the parcel from the courier and contact our customer service immediately. If the parcel has already been delivered without you being present, contact customer service for further instructions.

8. Duties & Taxes

8.1 Sales Tax Sales tax is already applied to the product prices displayed on our website.

8.2 Import Duties & Taxes (International) For international shipments, import duties and taxes may be payable upon arrival in the destination country. These charges vary by country and are the responsibility of the customer.

  • If you refuse to pay duties/taxes, the goods will be returned to Shriaagya at your expense. You will be refunded the value of goods minus the return shipping cost. Initial shipping costs are non-refundable.

9. Cancellations

We do not accept cancellations once your order has been placed. Please refer to our return policy for more information.

10. Insurance

Parcels are insured for loss and damage up to the value stated by the courier.

  • Damaged in-Transit: We will process a refund or replacement as soon as the courier completes their investigation.
  • Lost in-Transit: We will process a refund or replacement as soon as the courier investigates and deems the parcel lost.

11. Customer Service

For any questions or inquiries, please contact our customer service team via email.

Email: support@shriaagya.com or WhatsApp: +91 95885 01003

We appreciate your understanding. By choosing Shriaagya, you can shop with confidence knowing our policies are fair and transparent.